Host | Hostess

Mika Coral Gables is seeking a friendly, outgoing, and customer-focused Host/Hostess to join our team. As the first point of contact for guests entering our restaurant, you will be responsible for greeting and seating patrons in a welcoming and professional manner. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and the ability to thrive in a fast-paced, high-energy environment.

Key Responsibilities:

• Greet guests warmly as they arrive, providing an upbeat and friendly atmosphere.
• Manage the reservation system, ensuring timely seating and proper table assignments.
• Escort guests to their tables and ensure they are comfortable.
• Maintain an organized waitlist and communicate wait times clearly to guests.
• Answer the phone in a professional and courteous manner, handling reservations and inquiries.
• Collaborate with servers, bartenders, and management to ensure seamless guest experiences.
• Ensure guests’ needs are met promptly and efficiently during their visit.
• Maintain cleanliness and organization of the host stand and surrounding areas.
• Assist with guest departures, thanking them for their visit and inviting them to return.
• Handle guest complaints or issues with professionalism, escalating to management when necessary.
• Assist with special events, promotions, and other duties as assigned by management.

Qualifications:

• Previous experience in a hospitality or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in a busy, high-pressure environment.
• Strong multitasking abilities.
• Professional appearance and demeanor.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude, team-oriented mindset, and willingness to assist others.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to lift up to 25 lbs.
• Must be able to navigate a busy restaurant floor while managing various tasks.

Benefits:

• Competitive hourly wage + tips.
• Employee discounts on food and beverages.
• Opportunity for growth and advancement within the company.
• Positive and supportive work environment.