Captain

About Us:
MIKA, an upscale coastal Mediterranean restaurant in collaboration with Chef Michael White, is seeking an experienced and passionate Captain/Floor Supervisor to join our team. As a key member of the leadership team, you will play a pivotal role in ensuring smooth daily operations, maintaining high standards of service, and fostering a positive, high-energy environment for both staff and guests.

Role Overview:
The Captain/Floor Supervisor will work closely with the General Manager to ensure efficient and profitable operation of the restaurant. You will be responsible for supervising front-of-house operations, delivering exceptional service, and maintaining the highest standards of cleanliness and safety. The ideal candidate will be a hands-on leader with a deep passion for hospitality and a sharp eye for detail, able to inspire and motivate a diverse team while ensuring an outstanding guest experience.

Key Responsibilities:

• Lead by example, promoting a positive, team-oriented work environment that values professionalism, collaboration, and continuous improvement.
• Supervise and coach front-of-house staff, conducting regular performance evaluations and providing constructive feedback.
• Cultivate a warm, welcoming atmosphere that exceeds guest expectations and delivers genuine hospitality.
• Oversee day-to-day restaurant operations, ensuring efficient service, high-quality dining experiences, and adherence to safety and sanitation standards.
• Address and resolve guest concerns or complaints promptly and professionally to ensure satisfaction.
• Work closely with the culinary team to ensure food quality, presentation, and timely delivery meet restaurant standards.
• Maintain high standards of cleanliness and organization, ensuring a safe and sanitized environment for both staff and guests.
• Monitor guest feedback, using it to refine and improve the overall dining experience.
• Assist with inventory management, including ordering, receiving, and proper storage of supplies.
• Stay informed about industry trends, techniques, and best practices to continuously elevate the dining experience at MIKA.

Qualifications:

• Proven experience as a Restaurant Captain/Supervisor or similar leadership role in a high-end, fine dining establishment (opening experience preferred).
• Strong leadership abilities with a track record of motivating and inspiring a diverse team.
• Exceptional hospitality skills, with a deep understanding of creating a warm and inviting atmosphere for guests and staff.
• In-depth knowledge of food and beverage service, fine dining etiquette, and wine pairings.
• Ability to handle a fast-paced environment, multitask, and remain composed under pressure.
• Excellent communication, organizational, and problem-solving skills.
• At least 2 years of relevant experience in a similar role, plus a high school diploma or GED.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Ability to frequently lift and move up to 50 lbs.
• Authorized to work in the United States.

Required Skills:

• High-volume, upscale restaurant management (300+ covers per day).
• Experience with restaurant management software and POS systems.
• Cocktail, wine, and general beverage knowledge.
• Quality control and consistency in service.
• Food Handler Certification.
• Expertise in purchasing and receiving inventory.
• Recruitment, training, and staff development.
• Scheduling, conflict resolution, and strong interpersonal communication.

Benefits:

• Competitive salary, based on experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and career advancement in a dynamic and growing restaurant group.

Equal Opportunity Employer:
Corner Boy Plaza LLC is an equal opportunity employer, valuing diversity and fostering an inclusive workplace.