Floor Manager

Job Summary

Mika by Michael White is seeking an experienced and service-driven Floor Manager to lead front-of-house operations during service. The Floor Manager plays a critical role in delivering an exceptional guest experience by overseeing daily service execution, supporting the service team, and upholding the standards of a Michael White–led dining experience. This position requires strong leadership, attention to detail, and a passion for hospitality.

Key Responsibilities

• Lead and supervise front-of-house operations during lunch and dinner service

• Ensure exceptional guest experiences through active floor presence and table engagement

• Support, coach, and motivate servers, bartenders, hosts, and support staff

• Maintain service standards, pacing, and presentation consistent with the Mika brand

• Handle guest feedback, concerns, and special requests with professionalism and urgency

• Coordinate closely with the kitchen and bar teams to ensure smooth service flow

• Assist with staff scheduling, break management, and shift coverage as needed

• Oversee opening and closing procedures, including cash handling and end-of-day reports

• Ensure compliance with health, safety, and alcohol service regulations

Qualifications & Experience

• Minimum 2–3 years of management experience in upscale or fine-dining restaurants

• Strong knowledge of food, wine, and beverage service

• Excellent communication and interpersonal skills

• Proven ability to lead teams in a fast-paced, high-volume environment

• Hands-on management style with strong problem-solving skills

• Familiarity with POS systems and reservation platforms

• Flexible availability, including nights, weekends, and holidays

Leadership & Professional Skills

• High standards for service excellence and attention to detail

• Ability to remain calm and professional under pressure

• Strong organizational and time-management skills

• Guest-first mindset with a passion for hospitality

Physical Requirements

• Ability to stand and walk for extended periods

• Ability to lift up to 30 lbs

• Comfortable working in a fast-paced, high-energy dining environment

What We Offer

• Competitive salary based on experience

• Opportunities for growth within a chef-driven restaurant group

• Supportive, professional, and hospitality-focused culture

• Employee dining benefits and potential performance incentives

How to Apply

Qualified candidates are encouraged to apply by submitting a resume for consideration.